TERMS & CONDITIONS

All fares are inclusive of Marine Park fees, National Park fees & GST.

Confirmation:

Passengers are required to contact Whitehaven Xpress 48 hours before travel, to re-confirm their booking, bus pick-up time and location.

Cancellation Policy:

Cancellations are accepted up until 24 hours prior to the tour. The FARE is non-refundable for cancellations made within 24 hours of the date of travel.
Changes to the date of travel can be made more than 24 hours prior to the date of travel, subject to availability.
Whitehaven Xpress reserves the right to change or alter the tour as described on our website, without notice. Sites are weather permitting.
The tour may be cancelled by the operator, in the event that:
• Minimum numbers are not achieved.
• Strong Wind warnings or extreme rain conditions prevail.
• Equipment failure is experienced.
• Factors beyond the control of Whitehaven Xpress that prevent the normal operation of the tour.
In any such events, the tour operator’s liability will be limited to a full refund of any fare pre-paid.

Liability:

Clients should note that sea travel involves risk. Whilst we make every effort to safeguard our clients and their possessions, we cannot be held responsible for personal injury or loss due to the actions of the clients which are beyond our control. An electronic signed release will be required from all participants before departure. Whitehaven Xpress may use photographs of our clients in promotional material, including but not limited to social media, however if you do not consent please advise Whitehaven Xpress.